Bulwark Sol Support

Contact us

Email roozingol@gmail.com. It helps if you include:

your player ID, if you have it
your device model and iOS version
what happened, and when

We aim to reply within two working days.

Frequently asked questions

How do I restore my purchases?

Sign in on your device with the Apple Account you used to buy, then open the Store and tap Restore purchases. Gems are kept on your game account rather than on the device. If you signed in to Game Center, your account and its Gems come back with it on a new device. If something you bought is missing, email us with the date of the purchase. Your Apple receipt email is ideal.

How do I get a refund?

Apple handles all payments and refunds. Go to reportaproblem.apple.com, sign in with your Apple Account and choose the purchase.

How do I delete my account?

In the game, go to Settings → Account → Delete account. This permanently deletes your player account and the data linked to it on our servers. It cannot be undone, and it does not refund purchases. To remove the game's data from your device as well, delete the app. If you can no longer open the game, email us and we will delete the account for you.

How does the spending limit work?

Go to Settings → Spending limit to set how many Gems you can buy each calendar month. The game checks the limit before Apple's payment sheet opens. Lowering the limit takes effect straight away. Raising it only takes effect after a waiting period, so a decision made in the heat of the moment has time to cool. You can also turn off in-app purchases for the whole device in iOS Settings → Screen Time → Content & Privacy Restrictions.

Are there loot boxes or random rewards?

No. Nothing you buy is random. Every pack lists exactly what is inside before you buy it, and every price is shown in the store before Apple's payment sheet opens. Every Commander can also be earned without paying.

Why am I asked about tracking, and what do the ads do?

The ads are optional rewarded videos: you choose to watch one in exchange for an in-game reward. They are served by Google AdMob. iOS asks whether you allow tracking. If you say no, Google does not get your advertising identifier, and everything in the game still works. You can change the choice at any time in iOS Settings → Privacy & Security → Tracking.

How do I stop usage data being sent?

Go to Settings → Usage data and switch it off. This stops the game's analytics and deletes any events that have not been sent yet. See the privacy policy for details.

Does the game need an internet connection?

The Daily Sortie, the Long Patrol, Alliances and purchases need a connection.

I lost my progress on a new device.

Sign in to Game Center on both devices with the same account, then open the game. If your progress still does not appear, email us with your player ID from the old device if you have it.